Privacy Policy

When you submit a project enquiry or contact Caden House, you may provide information such as:

• Your name
• Email address
• Phone number
• Information about your residence or proposed project
• Project stage and anticipated timing
• Areas in which you may require design involvement
• Messages or other information included in your enquiry
• Plans, photographs, drawings or other files you choose to provide

Please only submit information that is relevant to your enquiry and that you are authorised to share.

Information submitted through the website may be used to:

• Review and respond to your enquiry
• Understand the nature and current stage of your project
• Determine whether Caden House may be an appropriate fit for the project
• Communicate with you about your enquiry
• Maintain appropriate records of correspondence
• Operate, maintain and improve the website
• Protect the website against misuse, security threats or unlawful activity

Information provided for an enquiry will not be used for unrelated purposes without an appropriate reason or your permission where required.

Information about a residence may be private or sensitive to the people who live there.

Any plans, photographs, drawings or other project materials submitted through the website are intended to be used for evaluating and responding to your enquiry.

You should avoid submitting passwords, financial information, identification documents or other information that is not necessary for the initial enquiry.

When you visit the website, certain technical information may be processed automatically by the website or the services used to operate it.

This may include information such as:

• Browser and device type
• Operating system
• Approximate technical location information derived from an IP address
• Pages visited
• Referral information
• Date and time of access
• Website performance and error information

This information may be used for security, website operation, performance monitoring and understanding how the website is used.

The website may use cookies or similar technologies where they are necessary for its operation or where additional website services require them.

Cookies are small pieces of information stored by your browser that can help a website remember information or provide particular functionality.

Where consent is legally required for non-essential cookies, those technologies should not be activated until the appropriate consent has been obtained.

You can also control or remove cookies through your browser settings.

Caden House may rely on third-party service providers to operate parts of the website, such as hosting, form delivery, file storage, security or website performance services.

These providers may process limited information where necessary to provide their services.

Where third-party services are used, their handling of information may also be governed by their own privacy terms and policies.

Personal information is not sold.

Information may be shared with service providers where reasonably necessary to operate the website, process an enquiry, maintain security or provide relevant technical services.

Information may also be disclosed where required by law or where reasonably necessary to protect legal rights, prevent misuse or respond to a lawful request.

Information should only be retained for as long as reasonably necessary for the purpose for which it was collected, including responding to enquiries, maintaining appropriate business records, resolving disputes, meeting legal obligations and protecting legitimate interests.

Information that is no longer required should be deleted or otherwise handled appropriately.

Reasonable measures should be used to protect information submitted through the website against unauthorised access, loss, misuse or alteration.

However, no website, transmission method or electronic storage system can guarantee absolute security.

Please consider this when deciding what information to include in an initial enquiry.

Depending on the laws that apply to you and to the processing of your information, you may have rights concerning your personal information.

These may include the ability to request access to, correction of or deletion of certain personal information, or to object to or restrict certain forms of processing.

Some information may need to be retained where there is a legitimate or legal reason to do so.

The website may contain links to websites or services operated by third parties.

Caden House is not responsible for the privacy practices or content of those external websites.

You should review the privacy information provided by the relevant third party when leaving this website.

This Privacy Policy may be updated from time to time to reflect changes to the website, the services used to operate it or applicable requirements.

When material changes are made, the updated version should be published on this page with a revised date.

If you have a question about this Privacy Policy or information you have submitted through the website, you can contact Caden House through the website's general correspondence channel.

General correspondence